Original topic:

S23 issues after the Jan Security patch update!!!!

(Topic created on: a month ago)
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TEAMGALAXY
Active Level 4
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Galaxy S
The Samsung S23 device recently received the January security patch update, enhancing auto-blocker security. However, we've observed a post-update issue.
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The device exhibited excessive heating during routine operations such as YouTube viewing and social media browsing, accompanied by accelerated battery drain. This issue is suspected to be related to the January software update. If you have not yet applied the update, we recommend delaying installation until this problem is resolved.
This issue is affecting a limited number of devices; while it may not impact heavy usage, it does affect light usage. 

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4 Comments
yakinyadav
Active Level 4
Galaxy S
Yha I think u right
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Mayank_srma
Active Level 6
Galaxy S
I have this also but i don't get any issue brother...
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Mayank_srma
Active Level 6
Galaxy S
I checked also its improved 😊1737011197300.jpg1737011197320.jpg
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the latest software update has been developed to enhance the performance and stability of your smartphone. It has undergone comprehensive testing in different stages to ensure a smooth experience for our users.

Please note that any issues that may arise after the update could be due to various usage factors or other circumstances. We want to assure you that we are always here to assist our customers with any challenges they may encounter post-update as per Samsung guidlines.

We also request you kindly share the log file regarding your device issues. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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