Original topic:

S23 Ultra Network Issue After One UI 6 Android 14 Upgrade.

(Topic created on: 09-04-2023 01:20 PM)
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KPR
Active Level 4
Options
Galaxy S
S23 Ultra India 

After One UI 6.0 Android 14 update my mobile network disconnects either in sim slot 1 or sim slot 2 sometimes in both sim slots. 

I have to go into SIM management and turn off and turn on the sim slots to connect again.Sometimes i have to disable WiFi and enable it to connect to mobile network again.
5 Comments
RĀJ
Expert Level 5
Galaxy S
Working fine with me. Try cleaning the cache partition of the phone through stock recovery. It will address most of the problems
KPR
Active Level 4
Galaxy S
How to do that? Please tell the steps for that.
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RĀJ
Expert Level 5
Galaxy S
connect the phone to a pc/laptop via USB. Then turn off the phone while connected. Then if you're laptop is on and phone is charging via it, it will show the battery charging animation in off state, wait for it to load fully with percentage, then press vol up +power button together, when you see the samsung galaxy boot logo let it go, if you had follwed the above steps correctly you should be in stock recovery. There use vol down key to select wipe cache partition, when you chose it , it will again ask no and yes. Press yes and reboot.
Galaxy S
Also make sure you report bugs with logs to samsung so stable update will not have such issues
cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and request you kindly share the log file. Without a log file we cannot analyze this issue, Also share video clips and images for better understanding and report this issue with the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung member > Click on beta banner > Switch to beta mode > Beta feedback > Send feedback > Error report.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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