I bought the S24 Ultra 8 months ago. After 10 days, I started noticing below issues along with the attachments of the proof.
1. Camera
There is a significant glitch in the camera while shifting from one sensor to another. Please download the video from the link below, as the file size is too large to attach. I compared the issue with my friends' S23 and S24, and they do not have this problem.
Video link: https://we.tl/t-f19JVHrMwh
2. Wi-Fi issue
Whenever I am on Wi-Fi, I end up having slow Wi-Fi results—for example, see the X posts appearing on my timeline; they aren't loading properly, the banking app won't load, and many other apps won't function properly. The moment I switch to 5G, everything gets fine. My Wi-Fi speed is 200 Mbps plus, and I have Wi-Fi from both Jio and Airtel, but the issue persists. I have tried clearing network settings, but it only worked fine for a few hours/days, and then the problem returned. Please find the below screenshot. This issue is not only for the Twitter app; it is for all apps like Instagram, Ajio, Myntra, etc. Sometimes I don't even get notifications for Microsoft Teams when I'm on Wi-Fi.
FYI, I'm a network engineer with 7+ years of experience, and I've tried all possible ways to resolve this issue, but with no luck.
3. Instagram
I am noticing a hazard symbol on the Instagram highlights cover photo. I initially thought it was an issue with Instagram, but after logging into Instagram on the web, it works fine there. I also tested it on other Android devices and iPhones, where it works fine as well. The problem appears to be with the Samsung S24 Ultra. I have cleared the cache and reinstalled the app multiple times, but the issue persists. Please find below attachment.
Above are the issues I’m currently facing with this mobile but, I seriously doubt if these were only the issues I had if I have the same mobile. I can say that I may get lot of issues in the continuous use of the same mobile.
I was using OnePlus 9R for four years without a single issue, and it cost me only ₹35,000. I spent ₹1,15,000 on this S24 Ultra, and it’s been nothing but trouble. This is outrageous! Did you seriously release a phone with this many problems? Are you seriously suggesting I reset my brand-new phone to fix all these issues?
I’ve visited the Samsung authorized service centre three times for every single issue. They’ve asked me to factory reset my phone and perform the manual upgrade, but I don’t want to factory reset or perform a manual upgrade as this is a new phone with a warranty period. If this were out of warranty or more than one or two years old, I would be okay with a manual upgrade.
My friend has an S23 and an S24. I tested all these above-mentioned issues on their phones, but they don't have any issues. Now, I feel that my phone is a defective piece from the beginning. Even if I follow the steps suggested by the store, which are to do a manual upgrade and factory reset, I'll still feel that it's defective. I won't be able to convince myself that this is a brand-new phone that I spent so much money on and got a defective one. The reason I'm saying this is defective because I have checked various S24 phones from people who have owned them even before me, and they haven't faced any issues like the ones I'm facing with my phone right now.
I hereby conclude that I have spent so much of my savings in this gadget and felt unsatisfied. I have all the reasons to claim either a new Mobile of S24 or the refund of my Money. I hope you do the right thing. In case of any details don’t hesitate to contact me.
