S23 Ultra Front camera is not working

[Mahi4251]

Hello All, im using s23 ultra, front camera is not working only in whatsapp, any suggestions?

[goodthings]

Kindly reset all settings of your's device in general management settings also reset camera settings and clear catche and clear data of camera app then try to it's again. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.

[Mahi4251]

Thanks for you suggestion, after doing the research, i just tried by deleting all the background images from video call effects in settings and it worked for me. Looks like some bug in oneui 6.1.

[goodthings]

Your's most welcome.

[hiteshpatelic]

Works for me as well

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps:

Clear camera application data-
Kindly check the device once after clearing the data from the camera app.
Please follow the below steps:
Navigate to apps screen and tap on Settings.>>Tap on Apps>>Tap on Camera>>Tap on Storage>>Tap on Clear Data>>

Check app Cache: Settings> Device care> Storage> Clean now.
Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

Clear cache memory of a particular application: Settings> Apps> Now pick the app that you like to clear off the cache memory> Storage> Clear Cache.

Kindly check your device network once.

Uninstall and reinstall the app:
1-Please ensure a stable Wi-Fi connection to your mobile. Downloading via mobile networks may result in additional charges.
2-Please ensure enough storage space in your device.
3-Please ensure your device has sufficient battery for updating software.

Uninstall an App: From your Home screen, swipe up to open the App drawer. Find the app you want to remove, and then touch and hold the app's icon until a popup menu appears. Tap Uninstall, and then tap OK to confirm.

Some preinstalled apps cannot be uninstalled. Tap App info, tap More options, and then tap Uninstall updates. Or, tap Disable if you do not plan on using the app.

Reinstall the App: Galaxy Store apps: Open the Galaxy Store, and then tap Menu (the three horizontal lines) in the upper right corner. Tap My Apps; from the Apps tab, find the missing app and tap the Download icon.

Play Store apps: Open the Play Store, and tap your profile picture. Tap My apps & games, and then tap Library. Find the app you want, and then tap Install.

Keep your apps updated: Developers often release updates to improve their app's performance and compatibility. It is highly recommended to keep the apps on your device up to date.

Galaxy Store apps: Open Galaxy Store, tap the Menu (the three horizontal lines), in the upper left corner, and then tap Updates. From here, you can either tap the circling arrow next to individual apps to update one at a time or tap Update All to install all available updates.

Play Store apps: Open the Play Store, tap, and then tap your profile picture. Tap My apps & games. From here, you can either tap Update next to individual apps or tap Update All to install all available updates.

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please register your concern in the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support