S23 Ultra : Battery usage details are provided FALSE by software

[VidhanTiwari]

My S 23 ultra charged upto 80% at 8:40 AM today. Then I used it upto 12:03 PM on the day and what I observe is the battery icon shows 65% remaining and 12% dropped (Yet actually it must be 15% dropped) which includes Screen ON Time as1 hr 25 min and Screen OFF Time as 2 hr 30 min. Also, from 12AM to 7 AM my phone was completely battery drained at 0% and switched off. Only chargin was done on fast mode till 8:40 AM.

My question is that if I think in light of above details, how is it possible that battery drains only upto 12%, not more than it. One can easily detect the flaw.

Anyone having this software bug?😃

[cs_member10]

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.

1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.

2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.

3. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.

4. Reduce the display brightness level or set the device to auto-brightness mode.

5. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.

6. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.

7. Close background running apps.

8. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.

9. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

[VidhanTiwari]

The solution provided by you is not relevant to my question. Please check carefully what I have said in terms of 15% and 12% and then do a simple math with logic. You will find the actual extract of my question.

[SatsangiDevan]

They only have one solution for every problem. And they just copy paste from one to another. These are features of samsung or I call advantages of samsung user

[SPS23U]

Interesting observation