Recurring Software Issue – Bluetooth Media Volume Switching to Call Volume

[Abhishek_U_N]

Dear Samsung Support Team,

I am experiencing a recurring software issue on my Samsung Galaxy S23, which has not been resolved despite multiple service center visits and software updates.

Issue Details:

• When connecting Bluetooth earphones, the media volume controls automatically switch to call volume, preventing proper volume adjustment.
• Restarting the phone temporarily fixes the issue, but the problem reoccurs every two days.
• The Samsung service center confirmed this is a software glitch, yet no permanent fix has been provided.

Attempts to Resolve:

• I have visited the Samsung service center twice, but no solution has been found.
• The hardware was checked and found to be working fine, confirming this is a software-related problem.
• I requested a pick-and-drop service, but it was denied, forcing me to visit the service center repeatedly.

Concerns:

1. Persistent software issue affecting the usability of the device.
2. Ineffective support despite multiple service center visits.
3. Inconvenience and frustration caused by the lack of resolution.

Request for Resolution:

• Provide a permanent fix for this issue through a software update.
• Offer a replacement or refund if the issue cannot be resolved.
• Improve after-sales service to address such problems effectively.

This issue is causing significant inconvenience, and I request urgent action from Samsung. Please provide an update on when this will be fixed.

Looking forward to a prompt resolution.

Best regards,
Abhishek U N 

[hpsingh75]

Same here

[Abhishek_U_N]

What to do ???

[hpsingh75]

S23Fe

[Fedron]

Try these solutions to fix the Bluetooth volume switching to call volume issue on your Samsung Galaxy S23:

1. Disable Absolute Volume

1. Enable Developer Options → Settings > About Phone > Software Information > Tap "Build Number" 7 times.

2. Go to Settings > Developer Options.

3. Disable "Disable Absolute Volume" option.

2. Reset Bluetooth Settings

1. Settings > General Management > Reset > Reset Network Settings.

2. Restart your phone and reconnect Bluetooth earphones.

3. Use Media Volume Sync (if available)

1. Settings > Connections > Bluetooth.

2. Tap Advanced (3-dot menu) and enable Media Volume Sync.

4. Turn Off Call Audio for Bluetooth Device

1. Settings > Connections > Bluetooth.

2. Tap Settings ⚙️ next to your Bluetooth earphones.

3. Disable Call Audio (this forces the device to use media volume).

5. Check for Software Updates

Settings > Software Update > Download and Install → Ensure your phone is updated.

6. Test in Safe Mode

1. Restart your phone in Safe Mode (Press and hold power button > Tap and hold "Power Off" > Select "Safe Mode").

2. Check if the issue persists. If not, a third-party app may be causing the problem.

7. Factory Reset (Last Resort)

Settings > General Management > Reset > Factory Data Reset → Backup your data before proceeding.

If the issue persists despite all steps, it's likely a firmware bug. You can escalate the complaint with Samsung Support and request a software patch.

[Abhishek_U_N]

Thank you. I have already done all the things you said but no use.

[AudioJack35]

Go to social media and tag #Samsung official accounts and describe your issue to get their attention

[Abhishek_U_N]

Yes trying that but not solved yet.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, you have already done the possible troubleshooting steps and the issue remains unresolved, we kindly request that you visit our service center. Our technical team will be able to inspect your device physically and provide you with detailed information and assistance.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Born_Smarty]

It is a software error which has occurred only after update of March so kindly don't make customers run from service center to service center ask ur software team to rectify it and push an immediate update for it