Samsung S23 have serious selfi cam issue. After taking the selfie photo, camera application processing the image and changing the picture shape. Image is getting enlarged, if you have oval face it will show as round face. @Samsung should fix this immediately or get back the mobile from their customers. If anyone else facing such issue, please raise your complaint untill it reaches Samsung
And Samsung reply to check camera physical damages, suggest to reset camera and check in Safe mode. Hope they get my device and check or any S23 Device
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.
Please report the problems you are facing in your Samsung smartphone with a fresh log file which is in the form of a pdf file/jpg format. And also share a short video clip or 4 to 5 photos along with a pdf file, before and after the issue occurred, for better understanding.
Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
I have raised the query with error logs and video recording. We can see enormous/huge difference of photo been shown in preview and final outcome. I know some of my friends with s21 FE and S23 also reported this as serious concern. This need to be resolved being an premium mobile this is a shame
Samsung Ultra S23 has some real problem with the front camera. My face is no more recognizable. It is completely bulging out my face. The front camera shows my right face but when I click the picture and look at it in the gallery , it's not me. The Nose is so big and eyes enormously small. For such a costly phone this is highly unacceptable and I observed a lot of people are facing the same problem. How come it was not fixed till date? I could have purchased an iPhone. Please fix it on serious note. I also observed @samsung is not taking this problem seriously.
