S23 FE Network and Battery Issue

[AMS101]

I bought a new samsung galaxy S23 FE 2 weeks back and since then I'm facing issues the mobile data and Battery.

I use Jio mobile data.

Initially it was 4G Sim which I upgraded to 5G as the phone doesn't support 4G.

I live in Bangalore city where the 5G is supported pretty well but seems like my network is quite unstable. I'm not receiving continuous data.

I even tried switching to LTE but even that didn't work.

I tried using the same Sim in a different phone and there I didn't face any network problem.

Coming to the battery, it doesn't last for more than 12 to 15hrs even with minimal usage. I charged my phone to 100% at 12am and by 8am, the battery percentage shows between 81% eventhough no background apps were running and GPS, mobiledata, bluetooth and other featyres are off. I've switched on the dark mode, refresh rate is 60Hz, my wallpaper is black and brightness is minimum. My software is upto date and I've put few apps to sleep and few in deep sleep. My GPS and few other features are also off.

These issues are persisting even after updating the OS

[Vishavnath]

Recently me too facing network issue unable to use internet whether it's 5G, 4G and most of time lost network

[Happy-User]

I think may be there is some bugs in your phone coz my s23fe gives always 5g signal even i use heavy data daily in unlimited plan. Try doing hard reset of phone (through volume key after doing switch off). & do it in cool temperature room coz while reset & while software update time phone heats alot and high temperature area may cause excessive heating which can damage your network circuit in motherboard. So use phone anywhere but during update time or reset time keep phone in cool temperature area

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issues.

Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

Galaxy device drain issue: Perform Battery Optimization: Battery optimization helps you to boost the battery performance of your device. To check battery optimization: Settings > Select Device Maintenance/Device Care/Battery and Device care > Optimize > Optimize all options like Battery, Storage, and Memory

Kindly check whether the mobile network fluctuates frequently or if the network signal is low in your area. In both cases, the battery will drain considerably fast. We recommend you avoid usage in areas with low network/fluctuation.

Adjust screen timeout settings: Settings> Display> Screen timeout> Select minimum screen timeout.

Kindly check which application or interface is using more battery from device care. And try to update the app or avoid using that app.

Turn off auto sync of e-mails, app data, etc. We request you to turn off the auto sync option, it will stop the synchronization of the device with the server & reduce the battery drainage.

Steps to turn off auto sync are: 1. Swipe down on the home screen to open the notification panel.
2. Turn off the auto sync option.

Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.

Reset your device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[ssp_80]

Sincerely speaking, Samsung should stop sharing standard troubleshooting steps and must investigate this issue and provide proper resolution. Mine one have this issue since the day I bought it, almost a month now but absolutely no resolution from Samsung. They are still investigating logs and no resolution.

[goodthings]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[AMS101]

I did try all the methods mentioned and even got it checked in the service centre. There in the software diagnosis it is showing no issues but I'm still facing all these isues