So, after updating my Samsung S23 to the latest and greatest One UI 7.0, guess what appeared out of nowhere? Two vertical lines right down the display. Yep, just like that—no drops, no damage, no drama. The phone is in really good condition with zero scratches, zero dents, and has been treated better than most newborns. Yet somehow, the screen decided it was done.
A Glitch That’s Become Tradition
Believe it or not, this isn’t new. This display issue has been around since the S20 series—and like a proud tradition, Samsung continues to pass it on to the newer models, including the S23 and even the S24. Legacy, but not the good kind.
5 Years of Updates, 2 Years of Hardware?
For a device that promises 5 years of software support, it’s almost ironic that the hardware struggles to last even 2. What's the point of long-term updates when basic components can't keep up?
Not an Isolated Case
When I went to the service center, it was clear I wasn’t alone—several others were there complaining about the exact same problem after Software Update. It’s widespread, and people are frustrated. Rightfully so.
Radio Silence
Reached out to official Samsung support via email—no response. Even posted on X (Twitter), where Samsung’s handle commented “We’ll reach out to you via DM.” Shockingly, or maybe not, no one actually followed up. If this is what "valuing customers" looks like, it's time to rethink the definition.
Reached out to official Samsung support via email—no response. Even posted on X (Twitter), where Samsung’s handle commented “We’ll reach out to you via DM.” Shockingly, or maybe not, no one actually followed up. If this is what "valuing customers" looks like, it's time to rethink the definition.
Time to Step Up
A responsible, customer-first brand would acknowledge this flaw and offerfree display replacements to affected users. It’s the least that can be done, especially when users have taken good care of their devices.
Come on, Samsung—let's not make screen defects part of the Galaxy experience.
