I have 2 line issues after the December update.. device is S23+ 512 gb now fight going on with the team for a replacement, unfortunately device aged 1 month after warranty..
I felt good behavior from the Service center people . They admitted the phone has no physical damage and the issue with what, which is not by my hand. They registered my complaint to the senior level team and today the 1st level team contacted me they refusing the issue.. they says like only S22 and S21 has the issue no 23 device is affected or reported till now. And also rejecting free replacement for the phone. but i said if there is no physical damage or anything, i have the right to getting free replacement if no i will go legally to find a resolution. With that said they said their senior team will contact me soon.. iam waiting for their call..
Same stuff. I have raised complaint in national consumer helpline. Samsung says no complaint registered for s23 , hence policy can't be changed. They were so rude throughout the process. They don't care about customer. All they need is money money money. Samsung will go down soon bcz of poor after support
As per your concern, we want to inform you that the latest software update has been developed to enhance the performance and stability of your smartphone. It has undergone comprehensive testing in different stages to ensure a smooth experience for our users.
Please note that any issues that may arise after the update could be due to various usage factors or other circumstances. We want to assure you that we are always here to assist our customers with any challenges they may encounter post-update as per Samsung guidelines.
