S23 Battery life issues

[Danish31]

This might be a long post, but sorry.

So I've purchased my Samsung galaxy S23 on 19th February, 2024.

After a few months of usage, I started to notice overheat and connectivity issues in the phone, with the heat being consistent and connectivity issues being random and unexplainable. I just brushed it off due to the summer weather. 

Then when a friend convinced me to do a factory reset just to see if it fixes anything. After the reset, the phone send to not have connection issues, but the overheating was just as before and this time the battery life started to perish by the day in a gradual manner. 

Which brings this to now, a week since my service centre visit where they did a software reinstall on the phone and asked me to test it. The overheating and battery life seemed fixed, but that was just for 2 days. The overheating is no more but screen on time is going down by the day too crazy. 

Honestly till last month I was using the phone with every apps background data and battery usage set to restricted, and now it's too much. 

I've attached some screen shots from the days before and after service centre reinstall.

Any tips and suggestions are highly appreciated. 

[Wodehouse · Accepted solution]

I understand your concerns about the overheating and battery life issues with your Samsung Galaxy S23. It's frustrating, especially since you've already visited the service center and had a software reinstall done.

Analysis of Your Situation
1. _Overheating_: The overheating issue seems to have been resolved after the software reinstall, but it's essential to monitor the phone's temperature to ensure it doesn't return.
2. _Battery Life_: The battery life issue is more concerning, as it's gradually decreasing. The screenshots you provided will help identify potential causes.
3. _Software Reinstall_: The fact that the issues returned after two days suggests that the problem might be hardware-related or caused by a software bug that wasn't fully resolved.

Potential Causes and Solutions
1. _Hardware Issues_: It's possible that there's a hardware problem, such as a faulty battery or a malfunctioning charging port. If you suspect a hardware issue, you may need to visit the service center again for further diagnosis.
2. _Software Bugs_: Software bugs can cause battery drain and overheating issues. Ensure you're running the latest software version, and consider performing another factory reset to start with a clean slate.
3. _Resource-Intensive Apps_: Some apps might be consuming excessive resources, leading to battery drain. Review your app usage and consider uninstalling or restricting apps that are using too much power.
4. _Battery Calibration_: Sometimes, the battery needs to be calibrated to ensure accurate battery life readings. Try letting the battery drain to 0% and then charging it to 100%.

Recommendations
1. _Monitor Your Phone's Performance_: Keep a close eye on your phone's temperature, battery life, and performance. Take note of any changes or patterns.
2. _Visit the Service Center Again_: If the issues persist, schedule another visit to the service center. Provide them with the screenshots and details of the problems you're experiencing.
3. _Consider a Replacement_: If the service center is unable to resolve the issues, you may want to explore the option of getting a replacement device.

Remember to keep your phone's software up to date, and consider resetting your phone to its factory settings to start with a clean slate.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[goodthings · Accepted solution]

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would request you visit the service centre where your product was previously serviced. They will provide you with all the information in a better way after inspecting the device physically.

Warm Regards,
Samsung Customer Support