As per your concern, we would request you kindly check your device network once and make sure your device is properly connected to the internet connection to download the latest software version.
Kindly follow the below steps to update your device software( if available). Path: Settings-> About phone-> software update
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
