Original topic:

S22 ultra

(Topic created on: 11-08-2023 09:58 PM)
Active Level 1
Galaxy S
Galaxy Themes doesn't work. 
Expert Level 2
Galaxy S
I'm sorry to hear that you're experiencing issues with Galaxy Themes on your Samsung S23 Ultra. To help you troubleshoot, here are a few steps you can try:

1. **Check for Software Updates**: Make sure your phone's software is up-to-date. Sometimes, an outdated software version can cause compatibility issues.

2. **Clear Cache and Data**: Go to Settings > Apps > Galaxy Themes > Storage > Clear Cache and Clear Data. This can sometimes resolve minor glitches.

3. **Restart Your Phone**: Sometimes, a simple restart can resolve temporary software hiccups.

4. **Check Internet Connection**: Ensure your phone has a stable internet connection, as the themes may require an active connection to download.

5. **Check for Theme Updates**: Open Galaxy Themes, go to the "My page" tab, and check for any available updates for the themes you've installed.

6. **Try a Different Theme**: Install a different theme to see if the issue is specific to one theme or if it's a broader problem.

7. **Reset Theme Store Preferences**: Go to Settings > Apps > Galaxy Themes > Storage > Clear Data. This will reset any custom preferences you've set.

8. **Factory Reset (if necessary)**: As a last resort, you can perform a factory reset, but be sure to back up your data first, as this will erase all content on your phone.

If none of these steps work, you might want to contact Samsung support for further assistance, as there could be a specific issue with your device that requires their expertise to resolve.
Community Manager
Galaxy S

We apologize for any inconvenience this may have caused you.

If an error occurs during Installation or update, do the following:

Step 1. View of phone screen with “Settings” option highlighted.
Step 1. Open your phone’s Settings menu.

Step 2. View of Settings page with “Apps” option highlighted.
Step 2. Tap on “Apps.”

Step 3. View of Applications page with “Galaxy Themes” option highlighted.
Step 3. Tap on “Galaxy Themes.”

Step 4. View of Galaxy Themes page with “Storage” highlighted.
Step 4. Tap on “Storage.”

Step 5. View of Storage page with “Delete data/ Cache” option highlighted.
Step 5. Tap on “Clear data” then “Clear cache.”

If the same error message keeps coming up, contact us and attach the system log following these steps:

Step 1. Long press on your Galaxy device’s home screen.

Step 2. Tap the “Themes” icon.

Step 3. Tap the “Menu” icon from the main screen.

Step 4. Tap the settings icon of the Galaxy Themes menu.

Step 5. Tap “Contact us.”

Step 6. Tap “Error reports.” Scroll to the bottom and tap “Contact us / Error reports.” On the next screen, just fill in the information required and send the report.

If a purchased theme does not work
Check to see if there is an updated version of the theme you purchased. The only content that can be updated is content that the seller has registered with Galaxy Themes. You can update your theme using these steps:

Step 1. Long press on your Galaxy device’s home screen.

Step 2. Tap the “Themes” icon.

Step 3. Tap the “Menu” icon from the main screen.

Step 4. Tap “My stuff” or “Purchased items.”

If your device’s OS has been updated since your purchase, you may need to update your theme. If an update is not available, contact the developer and ask if they plan to publish an update.

If keyboards and keypads on theme are not visible:
When the phone is set to dark mode, some features of the theme are incompatible and will not be visible (keyboard, keypad, window bar, etc.)

Please change the settings from Dark Mode to Light Mode with these steps:

Open your phone’s Settings menu.

Find and click on Display.

Choose on Light.

Please note: The location and name of the settings menu may be different depending on the country and device.