After the recent UI update my phone started to Restart abruptly and frequently. This happens in loop while I try to perform any task like making a call sending a text message.
Apps stopped running properly and random errors began to appear. WhatsApp stopped working and the phone would freeze even at the simplest task.
I reached out to Samsung customer care via call. I sent the system logs to the team via Samsung Member app, connected with experts via call. I did all possible steps and tried all possible fixes as I was suggested by experts by all failed.
Finally I took my phone to the Samsung service centre. There they inspected the phone and suggested a full software update from their system. The told that all my data would be gone upon doing so. So I took backup of how much ever data I could(not all could be restored).
They updated the software in my phone. Guess what? Its all back to square one. MY PHONE RESTART AGAIN AND AGAIN. Even after updating the software at the service centre, the issue remains the same and it is even worse now.
I lost many data in the process. Many important documents, many important contacts, but all in vain.
If somebody has any solution as to what I should do, please comment below and help me out. This is very frustrating and such a major inconvenience.
@samsung, this was never expected from a flagship product.
We have highlighted your concern to the dedicated team for further discussion on the case. They will contact you as soon as possible. You are our valued customer, and we appreciate your patience in this regard. We assure to provide you with the resolution as per the Samsung guidelines.
I'm waiting for the team to contact me, but this has not happened yet. I'm waiting since day before. Please take immediate action on this, the team should contact at the earliest.
I have the same problem and the maintenance response was disappointing and expected by the AI by the way, saying that the problem is general but it was not announced by Samsung and no maintenance center suggests changing the motherboard, which is exactly what happened. The phone currently does not perform basic operations except with great difficulty and things are getting worse.
