S22 ultra 5G netwark issue

gladiator027 · ‎05-07-2025

During extended gaming, VPN use, or YouTube 4K Ultra HD viewing, the device overheats, and the network automatically switches from 5G to 4G LTE until it cools down. This has worsened, especially when using the phone outdoors where the ambient temperature is nearly 38–39°C daily as per indian climate; the phone is overheating excessively. Samsung please resolve this issue.

cs_member8 · ‎05-08-2025

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that while using 5g networks due to higher power consumption causes the mobile phone to heat, and if the phone is connected to multiple networks at the same time, the battery may drain faster, and the phone heats more than usual.

● If you are facing more heating as compared to normal, kindly perform the following steps

1. Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
2. Decrease the screen brightness.
3. Close background running apps.
4. Uninstall the unnecessary apps.
5. Reduce long duration of graphics intensive gaming sessions as it may cause heating issue.
6. Avoid usage of mobile phone when charging.

7. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

8. If the issue is still not been resolved, Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next.

● Please follow the below steps to reset the device:

Settings > General Management > Reset > Temporary cloud backup or External storage backup > tap on Factory data reset (This will erase all data, including files and downloaded apps)

● If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

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Slayer010 · ‎05-07-2025

Bro dont use 5g recently i tested i never use n just watching yt it got so heated up i quickly disabled 5g

Slayer010 · ‎05-07-2025

I do not recommend 5g to use

MohiVsnv · ‎05-07-2025

It's a precautionary measure........the entire s22 lineup is facing it......if it could be fixed then it would have by now.....the only fix you can do it try to be in a cooler environment and close any application or feature running while ideal or in background......personally turning a lot of things off haas worked a little for me

Though having s22 lineup and not using the feature just to run this device is disgusting 🫠🫠

Slayer010 · ‎05-07-2025

I used phone cooler which i use for gaming it took at least 20 to 22 minutes to cool down and at last i turned on ac with table fan

MohiVsnv · ‎05-07-2025

Play games at low setting....and try to use good guardian.....and try stuff that works.....can't rely on Samsung for it really.

Slayer010 · ‎05-07-2025

Am not intrested on 5g i have excellent 150mbps wifi and am phone pc holic thanks😊❤

MohiVsnv · ‎05-07-2025

Good for you....

gladiator027 · ‎05-07-2025

This is very pathetic #samsung

gladiator027 · ‎05-07-2025

This disgusting from Samsung, buy their flagship worth lakh rupee and use it on lower settings or use AC to cool it down😂 to continue using on 5G Network #samsungINDIA

Original topic:

S22 ultra 5G netwark issue

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