Original topic:

S22 Ultra eSIM priority issue

(Topic created on: 12-26-2022 11:08 PM)
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Sibi_Anandh
Active Level 7
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Galaxy S
Hey Samsung can u check the attached screenshot below...I have no physical Sim in my s22u and only one eSIM activated but instead of showing that as SIM1 why is it showing as Sim2??? 
You can see the status bar in this screenshot that it shows as "Volte2" it should be "Volte1" ryt??? I only have one Sim in my device why is it on low priority sim2 mode then????

image


3 Comments
Galaxy S
Esim is always considered as second sim. Priority does not matter.
Kuldeep_Raval
Expert Level 5
Galaxy S
Because sim1 is the default physical sim in the phone. e-Sim will be always second sim
cs-member11
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback >Ask question

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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