Original topic:

S22 Ultra Slow charging and transfer speed

(Topic created on: 03-30-2022 10:15 PM)
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Sanchitj7
Active Level 4
Options
Galaxy S
S22 ultra has slow charging with 25W charger taking 100 minutes to charge from 15 % to 100%.
My s21 ultra taking 50 minutes only. 
Transfer speed is 50GB for 3 hours from SSD.
S21 ultra has transfer speed 50GB for 5 minutes. 
After s22 ultra transfer it stopped support for SSD Storage.
Pathetic upgrade feel cheated.
Samsung if you don't fix this bugs will never buy any Sammy phone. 
8 Comments
User28
Active Level 10
Galaxy S
Did you use 5 Amps cable and check?
Sanchitj7
Active Level 4
Galaxy S
Used cable and charger from my last Handset S21 Ultra. 25W.
It worked fine for S21 ultra but not s22 ultra.
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LLJW999
Active Level 4
Galaxy S
S22 ultra fast charges with 45watt especially with new charger model. I have the old model but mine charges 0-100% in 60min. N 0-85% in 40min. Exact. With the 45watt+5amp. Cable
Sanchitj7
Active Level 4
Galaxy S
I have charger from Samsung Note 10 plus which also have 45W Charging Capabilities and 25W charger which have in box have not much difference.
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Sanchitj7
Active Level 4
Galaxy S
SSD also not supported after first use.
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kau1996
Active Level 3
Galaxy S
Hey can you please tell how much percentage charge you are getting in 30 min from 0 or 5%
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Sanchitj7
Active Level 4
Galaxy S
9%
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.

1. To increase the charging speed, turn the device or its screen off when you charge the battery. Please check if, Fast charging feature is activated. If the feature is not activated, launch the Settings app, tap Device care → Battery → Charging, and then tap the Fast charging switch to activate it. To use the fast charging feature, use a battery charger that supports Adaptive fast charging.

2. If the device heats up or the ambient air temperature rises, the charging speed may decrease automatically. This is a normal operating condition to prevent damage to the device. You can charge the battery more quickly while the device or its screen is turned off.

3. Check the USB cable is pushed tightly into the charger. It needs to be pushed all the way in. If not so, the fast charging features do not work and a very low capacity for charging will be supplied. Accordingly, the charging speed will decrease and the time to charge the battery fully will also take much longer.

4. If the issue has not been resolved then update the software in the device (if available). Menu>apps>settings>software update>install.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error reprot/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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