S22 Plus Heating Issues

[Jay702]

After the update, my galaxy S22 plus heats up a lot.

After it is completely cold and without any use, if I open basic apps like play store, samsung music, any payment apps, it starts heating up within 1 minute.

I don't do heavy tasks or use heavy apps. 

For Solution: Background apps have also been closed. I turn off wifi, mobile data, location when not needed.However, it still heats up.

I have also put thermal graph for example.Most of the time it stays above that threshold.

Battery issue is a separate problem. 

Does anyone else have this isuue? Is there a way to fix this problem? Request for help. @samsungindia

[Gauresh1]

Please check the tests from members
Go to support and test all and see if you find any Problem related to battery or hardware

[Jay702]

Done it. There's no problem found.

[goodthings · Accepted solution]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[Jay702]

From 2 days I started to reset everything.I did as per your given solution and it has partially made a difference. I am happy with your solution.thank you.

About 25-30 GB of system data has been removed so that the phone runs more smoothly now. The data of many chats or some apps was not recovered, but still the problem of heating in the phone has been solved a lot. 🙏

[goodthings]

Your's most welcome 🙏.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issues. However, we are taking your valuable feedback regarding this.

Galaxy device Battery drain issue: https://www.samsung.com/in/support/mobile-devices/how-can-i-optimise-and-extend-the-battery-life-on-...

Galaxy device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[Jay702]

Done it. You should provide all application data and id password while doing data backup, also backup facility to restore the phone.

In the current smart switch backup method, a lot of important data is lost, which causes a lot of trouble.

Hope your developer team will know this problem and come up with a solution. Thank you.