Original topic:

S22 Motherboard issue

(Topic created on: 07-13-2025 12:36 PM)
132 Views
Paranjay
Active Level 6
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Galaxy S
My S22 having issues about crashing and bootlooping, https://r2.community.samsung.com/t5/Galaxy-S/S22-BOOTLOOPING/td-p/20072913?src=ShareByUserCM this link gives the initial issue. I have visited the Samsung service center and they did a fresh install of the software One ui 7 June 2025 version following which the issue still persisted. They suggested its motherboard issue and 3pthe quoted price was 22500 for the entire process which is reasonable for a flagship but too much when its an 3 years older device. Still in process of figuring the next move but this issue is quite widespread from my couple days of research.
4 Comments
cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

You have already connected with our service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for parts replacement.

Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.

Warm Regards,
Samsung Customer Support

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Vicky1710
Active Level 4
Galaxy S
Hello Samsung team,

"This update has undergone thorough testing at various stages to ensure reliability."

if you have tested it before properly then why most of the users are getting green line issues & why can't you provide free replacement for all users why only for particular users? particular users inthe sense particular models!
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jity3112
Active Level 3
Galaxy S
I also  faced the same issue with my S22 ultra after updating it to One UI 7, earlier it was working perfectly fine. Then after updating it to One UI 7 it starts restarting and freezing on it's own, I was shocked after seeing my device behaving like that which is a flagship one and now it is dead & is at samsung service center Agra ( INDIA). They informed  me that its motherboard got damage and need to replace and it will cost around 41k. I means what the hell why should I pay since it was a totally samsung fault, on one side samsung is promising 6 to 7 years of update and on other hand there devices which is a flagship device is unable to handle 3 years of updates and samsung is hiding behind the warranty guidelines.

Samsung is a cheater and not a trustworthy brand and till now samsung has not given any statement about all this. 

 

 Samsung should give a warranty exception or “courtesy repair” due to the update being the cause.

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Paranjay
Active Level 6
Galaxy S
I agree with you. 3rd party repair in Kolkata was about 18k for the same and with quote i disposed the S22 saddened to see flagship S series having such issue even before its software support ended.
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