The worst decision of my life for sure is i did the software updated for my Galaxy S22. As soon as the update started the phone got hot, though it was able to complete the update. After that as soon as I was navigating through the apps, the first restart happened and then it went on and on for the entire day.
My next thought was to reset the mobile to the default after the restart the issue didn't resolved.
The next day I went to the service centre and these guys are telling that it's a motherboard issue and it would cost around 25k and for the resale value is 3k. It's been only 2 years since i brought my mobile.
So the real question is it was Samsung who released this update and without even testing on devices if they would be able to handle it, these guys are randomly throwing out updates. Even for premium phones if these issue persist then what's the tag of selling it as premium if you want us to replace phones every 2 years. What's the point of providing 5 years of security updates. Even you guys know that we won't use the phone for that long because of your **bleep** updates.
All I can say is that I have lost trust in the brand that I used to care about. I never expected this in a premium mobile.
As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.
We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.
You have already connected with our support team and service team, they have guided you according to Samsung policies, please be informed that charges for repair are applicable for parts replacements in out of warranty product.
Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.
