S22 Constantly Freezing and Restarting After One UI 7 Update

[Iamyourkhush]

I’m extremely frustrated and disappointed with what’s happened to my Samsung S22 (Indian variant). Ever since the One UI 7 update, my phone has become completely unusable. It keeps freezing, restarting randomly, and even went into a bootloop for so long that it literally burned the startup logo into my screen!

Now the system UI constantly crashes, the camera and even basic apps like Google don’t work at all. I’ve tried everything soft reset, hard reset via recovery mode, clearing cache but nothing fixes it. I haven’t been able to properly use my phone since the update.

When I took it to the service center, they told me the motherboard needs to be replaced and my phone is just out of warranty. This is absolutely unacceptable. The device was working fine until your software update broke it. Why should I have to pay for a major hardware repair caused by your faulty update?

Please escalate this issue urgently. I rely on this phone for work and daily life, and it’s been a nightmare. I need this resolved ASAP either with a proper fix or a replacement. This shouldn’t be happening to a flagship device barely out of warranty.

[MDRASHED16]

Is there any way we can help in this community or something , sorry to hear that

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would like to inform you that the latest software update has been developed to enhance both the performance and stability of your smartphone. This update has undergone thorough testing at various stages to ensure reliability.

We understand that issues may arise due to various factors, and we want to reassure you that our service team is always available to help resolve any concerns you may encounter.

You have already connected with our service team, they have guided you information about parts replacement after inspecting the device physically.

Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.

Warm Regards,
Samsung Customer Support

[Iamyourkhush]

I find your reply extremely disappointing and unhelpful, as it fails to address the core issue: my Galaxy S22 was rendered unusable immediately after installing the One UI 7 update. This is not a general malfunction or user-induced problem it is clearly software-induced damage that occurred after your officially released update.

I understand that updates are tested, but in this case, the update has caused:

• Bootloops resulting in screen burn of the startup logo

• Continuous System UI crashes

• Inability to use essential apps including Camera and Google

• Complete instability making the phone unusable

I’ve already performed all standard troubleshooting steps, including resets and cache wipes. The issue is not isolated, as others have also reported post-update problems online.

Your suggestion to pay for a motherboard replacement out of warranty due to an update you pushed is unacceptable. This is a clear case of software triggering hardware failure, and it should be acknowledged as such. A flagship device like the Galaxy S22 should not suffer catastrophic failure from an official update, especially just outside warranty.

I am requesting:

• A full investigation of this specific case

• Free repair or replacement of the affected hardware

• Official documentation or acknowledgment that this issue is being escalated

Please do not send another template response. I rely on this device for work and personal use, and this situation is unacceptable. If not resolved, I will be forced to explore other escalation channels, including social media, consumer forums, and legal options.

I await your urgent and proper action on this matter.

Sincerely,
Khush

[goodthings]

Kindly reset factory data with backup then try to it's again. If not resolves then go to service center for check and resolves this issue. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[jity3112]

I also  faced the same issue with my S22 ultra after updating it to One UI 7, earlier it was working perfectly fine. Then after updating it to One UI 7 it starts restarting and freezing on it's own, I was shocked after seeing my device behaving like that which is a flagship one and now it is dead & is at samsung service center Agra ( INDIA). They informed  me that its motherboard got damage and need to replace and it will cost around 41k. I means what the hell why should I pay since it was a totally samsung fault, on one side samsung is promising 6 to 7 years of update and on other hand there devices which is a flagship device is unable to handle 3 years of updates and samsung is hiding behind the warranty guidelines.

Samsung is a cheater and not a trustworthy brand and till now samsung has not given any statement about all this. 

 

 Samsung should give a warranty exception or “courtesy repair” due to the update being the cause.