S21 ultra update issues

[Emon6482]

I can't update my phone from settings. Please help me. My phone sr is R5CR11KFDRE

[Wodehouse]

Are you saying you can't update software and security patches using "Software update" ?

[Emon6482]

Yes. Can you help me

[Wodehouse]

For your S21 Ultra, here are some troubleshooting steps to resolve software update issues:

Troubleshooting Steps
1. *Check your internet connection*: Ensure you have a stable internet connection, either Wi-Fi or mobile data.
2. *Restart your device*: Sometimes, a simple reboot can resolve the issue.
3. *Check for updates manually*: Go to Settings > Software update > Download and install.
4. *Clear cache and data*: Go to Settings > Storage > Internal storage > Android > Data, and clear the cache and data for the Software Update app.
5. *Use Samsung Smart Switch*: Download and install Samsung Smart Switch on your computer, then connect your S21 Ultra to update your software.
6. *Try updating in Safe Mode*: Restart your device in Safe Mode (press and hold the Power button, then tap and hold the Power off icon) and try updating again.
7. *Perform a factory reset*: If all else fails, consider performing a factory reset to restore your device to its original settings.

Additional Tips
- Ensure your device has sufficient storage space available.
- Check for any physical damage to your device's charging port or SIM card slot.
- If you're using a VPN, try disabling it and updating again.

If none of these steps resolve the issue, it's possible that there's a hardware problem or a more complex software issue. You may want to visit a Samsung authorized service center or contact Samsung support for further assistance.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[cs_member9]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Since your product was purchased from abroad, we would request you to please get in touch with the customer support of the respective country.

Warm Regards,
Samsung Customer Support"

[AudioJack35]

Sir, please 🚨NEVER🚨 tell serial no.s ever until you are sure no one expect trusted/official Samsung employees ask. This is a like a Facebook group anyone can see your details. Probably edit out the Sr. No.