Original topic:

S21 ultra Data issue

(Topic created on: 11-17-2021 12:17 PM)
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raviaga
Active Level 3
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Galaxy S
I have been using S21 Ultra For around 150 days now. The phone is good, we love it. The major issue which I have seen is of Mobile data. The mobile data suddenly stops completely. Here is the poc for reference 

image

The mobile data get stuck like this and this happens frequently. I have to toggle flight mode and again to get internet back.
 
 The mobile data works well but this issue is too frequecnt and completely ruins the user experience. If you need a stable Internet connection then this is a big trouble.
 
 I have used same Sim and network in Galaxy Note 20 and FE but haven't face thiis issue. I have done, Network settings reset, changed sim and even did hard reset but this issue is always there. I have talked to customer care multiple times but they arent able to sovle this. This issue also remains in SAFE MODE. There is something which Samsung needs to fix. I have seen others users complaining for the same. This issue might be OF LTE /4G Receiver but 3g working fine but I haven't witnessed this in Other phones. 
 
 I don't know if I will get solution for this or not but if you are buying S21 Ultra do note you might also get this issue. Also I am open to any suggestions which you might have for this issue apart from the things whi I have already mentioned. We tried to visit all from our end. Last and final is switch to IPhone. Thank you Samsung u have care about your premium customer. 
52 Comments
raviaga
Active Level 3
Galaxy S
As per our experience with S21 ultra and this issue its strongly we think its clearly 4g hardware issue. We all request Samsung to call back all with this issue and help us. Plz Samsung do take care of your premium customer.
Galaxy S
What did the service center people say about the same?Did they confirm it to be a hardware issue?
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raviaga
Active Level 3
Galaxy S
No still they say it will be OK.... They re installled OS and suggested repeat trouble shooting. But after all sort of effort still we are facing the issue. But 3g and 2g are working fine and single sim also works best.
Galaxy S
There is a big update coming for s21 ultra.ONE UI 4 with Android 12.
Let's wait for the same and check if the issue persists.
Please let me know your feedback in this post after update
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Samsung21plus
Active Level 3
Galaxy S
No, they are telling me to leave device for testing..
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Durgeshkapoor
Active Level 6
Galaxy S
Even after one ui4 with Android 12 update the issue persist.
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raviaga
Active Level 3
Galaxy S
Do you facing Data /Internet issue even after update???
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Durgeshkapoor
Active Level 6
Galaxy S
Yes bro nothing has been done for this issue which we are facing.
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Samsung21plus
Active Level 3
Galaxy S
Yes, issue still not resolved
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Galaxy S
Yes.Still persists.Seems more like a hardware issue
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