S21 plus fingerprint scanner not working

[raaaaaaaaaaaaj]

Ever since I updated to oneui 6 my phones fingerprint sensor stopped working, it was registers till 75 percent and then goes to 0, what can i do ? And is it software based issue like a glitch ? 

[ENT]

Try to reset fingerprint scanner or remove any extra protective film or glass pasted on it then try and if u find helpful plz accept it as a solution by clicking on 3 dots

[raaaaaaaaaaaaj]

Ive done everything it's devices problem I'm sure

[ENT]

Try to reset the device

[raaaaaaaaaaaaj]

Already did, wasnt helpful

[ENT]

Go to diagnostics and check for sensors there and if u find helpful plz accept it as a solution by clicking on 3 dots

[raaaaaaaaaaaaj]

Cant diagnose it because it needs to have fingerprint registered , but problem is that i cant register fingerprint

[ENT]

Ok

[ENT]

U can contact customer care through smart tutor they will help u

[troutR]

Hey, have you tried Clear Cache Partition?
Clearing the system cache can help if the update caused conflicts:
1. Turn off your phone.
2. Press and hold Volume Up + Power Button until you see the Android recovery screen.
3. Use the volume buttons to navigate to Wipe cache partition and press the Power button.
4. Confirm your choice and restart your device.

If still you're having problem, better to contact Samsung Support. Thanks!