Fingerprint scanner issues after one ui 7

[sunjay98]

After one ui 7 update finger print scanner not working properly mostly times it not scanning fingerprints 7 out of 10 times it shows no match message..

Does any one facing this issue.

I have not changed any screen guard its same as i was using in one ui 6.1 this issue only came after one ui 7 update.

[Fedron]

Delete your fingerprint then register it again 😊

If this solved your issue then click on three dots (⋮) on my comment and select "Accept Solution" ✅ 😊.

[sunjay98]

Already done bro same problem is there

[Fedron]

Show it to the Samsung expert

[sunjay98]

Ok bro

[goodthings]

Please reset all settings of your's device in general management settings also Flight ✈️ mode on n off one time also optimize your's device in device care too also clear catche of all apps manually also register your fresh fingerprint again then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[goodthings]

Your's most welcome to here.

[Team-OneUi]

Dear Samsung member,
Greetings from Samsung Customer Support!
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.
Note: Charge in one go instead of charging many times as it affects the life span of battery and battery performance.
1. Perform Battery Optimization: Go to Settings > Select Device Maintenance/Device Care > Optimize > Optimize all options like Battery, Storage, and Memory.
2. Turn off Wi-Fi, GPS, Bluetooth etc. when not in use.
3. Check device network fluctuation.
Avoid usage in areas with low network/fluctuation.
4. Reduce the display brightness level or set the device to auto-brightness mode.
5. Adjust screen timeout settings: Go to Settings > Display > Screen timeout > Select the minimum screen timeout.
6. Check which application is or interface is using more battery from device care and try to update app or avoid using that app.
7. Close background running apps.
8. Turn off auto sync of e-mails, app data etc.
Open notification panel > Turn off auto sync option.
9. Reset the device:
IMPORTANT:
• Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
• Remember google password before resetting the device because it is required during initial setup.
• If you do not remember it, then reset, (Forgot password) your google account.
• For this:
• Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select ""try another way"" > Next > Enter a new password > Next
Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)
If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).
Warm Regards,
Team One UI

[nomanaly20]

Bhayya aap jo 6.1 march security patch update kiye usme green line aayi thee kya. Please battayye

[sunjay98]

Nhi bhai koi green line nhi aai