Original topic:

S21 fe switches to 4g from 5g while call but doesn't switches back to 4g

(Topic created on: 12-01-2023 05:53 PM)
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Fyzz05
Beginner Level 2
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Galaxy S
My phone is not going back to 5g from 4g after a call where other phones are easily getting that.
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3 Comments
Samsung_OneUi
Expert Level 5
Galaxy S
Go to another city and check it. It will go to 5G again after call. I got same problem in my home but never get this problem where i work. I don't think it is samsung's problem. Now wait for VoNR
Fyzz05
Beginner Level 2
Galaxy S
voNR can be rolled out by through software
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that this is not a bug or issue, It's a Normal phenomenon of the devices because device networks support 5g but calling does not support so it automatically converts into 4g while calling, If you have other concerns regarding Samsung products kindly feel free to get in touch with us if there is any issue regarding the Samsung.

Warm Regards,
Samsung Customer Support

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