Original topic:

S21 Ultra focusing problem on main camera

(Topic created on: 07-21-2022 06:07 PM)
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92sayanroy
Active Level 3
Options
Galaxy S
I am issuing a huge focusing problem on my S21 ultra 5G in main camera. After the several updates it's not getting fixed. During it's warranty period it worked absolutely fine. Now what to do??? Is anybody facing the same??? It's probably a hardware issue as per my knowledge. 
8 Comments
Shervin007
Active Level 6
Galaxy S
Yes quite a few S21 ultra users are facing this issue. The permanent solution is ofcourse to change camera module but since out of warranty it would be costly.
The only workaround which i have found after going through multiple posts on this issue is
"Once you open camera app, tap the corner of ur phone where camera module is located" this would resolve the 1x camera blurry focus issue.
Try this and let me know if it worked for you, it did work for me.
92sayanroy
Active Level 3
Galaxy S
Yes I used to shake a little bit to fix it. But that's not the permanent solution.
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AlphaTrion
Expert Level 1
Galaxy S
These are the reasons why samsung flagships are simply not worth it. If I could afford ultra flagships, I would have definitely gone with iPhone rather than samsung.
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92sayanroy
Active Level 3
Galaxy S
In my purpose my samsung s21 fulfills my requirements. But I respect iPhone also.
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AlphaTrion
Expert Level 1
Galaxy S
Yes it does fulfill requirements. But when it comes to long term usability/reliability, iPhone is better.
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92sayanroy
Active Level 3
Galaxy S
Agreed brother. Using iPhone to. Not the pro one but the 12. Rock solid stability.
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cs_member8
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung. 

Warm Regards, 
Samsung Customer Support

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shahrukhali60
Active Level 1
Galaxy S
Same problem with my s21 ultra and After updating the software of the mobile, the Samsung Service Center says that the camera of your mobile will have to be changed, which will cost 7500rs.
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