Original topic:

S21 Plus Screen went blank/black.

(Topic created on: 09-25-2021 03:09 AM)
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EshanR05
Active Level 1
Options
Galaxy S
S21 Plus, about 2-3 months old. 
Put it to charge on 20% and checked after 10 minutes the display was blank/black. No responce. It was vibrating while pressing the power button and/or volume down and power button (hard reset), sometimes the screen was also giving vibrating feedback while touching it.
The phone was on but screen was blank/black, I called from other phone on it, it was ringing and vibrating but the screen wasn't working or switching on, totally unresponsive.
Then after a few hours after trying everything and putting it to charge for 1-2 hours it suddenly switched on normally.
Very weird issue for such a premium device. 
15 Comments
EshanR05
Active Level 1
Galaxy S
No i mean the thing mine is working normally now.
Was your display gone and did not work and you took it to the service center?
Or you took it while it was working?
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MAHESH1992c
Active Level 8
Galaxy S
Its gone black and touching vibrations are fine and calls everything are working with bluetooth but not able to seen anything so i visited service center and they confirmed combo problem and did the replacement after 15 days
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/  

Thank you for writing to Samsung.

Warm Regards,  
Samsung Customer Support

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luciferrrr
Active Level 1
Galaxy S

same issue. service Centre has 2 hours waiting.  ive been a samsung fan boy for long time. but i think im giving up. shouldve went with apple instead. 

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S20 FE 5G
Beginner Level 2
Galaxy S

Hello. Any update to your phone? Do you experience it again or it came back to normal until now? I have same experience to my S20 FE 5g. I'm afraid to happen it again. Did you bring it to service center?

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Subrata72
Beginner Level 4
Galaxy S
No, I bring from fripkart. Waiting for new updates.
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