Original topic:

Report regarding Google and YouTube activity

(Topic created on: 07-21-2024 11:11 AM)
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iambikram
Beginner Level 2
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Galaxy S
I don't know what happened to my youtube from yesterday morning that my account that while I using web youtube it stores my history but while app in android SAMSUNG mobiles it is not storing any history.

I have clear my data and catch also several times. I have unstall youtube and install it again but till it is not solving.

I have checked all the watch history and search history options all the options are okay but it is not resolving till now.

I have seen it is happend only in Samsung mobiles. In my brothers SAMSUNG mobile also it is showing same problem. but in my father's VIVO mobile it works fine.

my mobile model Samsung Galaxy S21 FE.

in screenshot i can not express but you also see by yourself in SAMSUNG mobiles. In other brand mobile it is working fine.

Also Google activity options are not opening in SAMSUNG mobile and shows black and blank screen. I used Chrome also. It is showing issue in samsung phones. 
5 Comments
Galaxy S
For me, everything is working fine. I think you need to check YouTube and Google settings properly as they have many sub settings
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iambikram
Beginner Level 2
Galaxy S
In my case it is not opening. It is showing black screen after that it is showing you are offline.
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iambikram
Beginner Level 2
Galaxy S
This type of black screen showing.1721542974901.jpg
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Galaxy S
Disable and uninstall updates of youtube and then enable it and update it again
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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