Dear Team,
I own an S21 - 256 GB purchased on 26 Jan 2021. On 1st May 2024 (2 days back) there was an update shown on my device which was then downloaded and installed, after the phone rebooted, when i opened up whatsapp a slight green line appeared for a second and then disappeared, then after maybe 5 mins the green line became prominent and permanent. My phone has absolute no sign of damage externally and has never been opened or repaired, you may consider it as mint condition. I wrote to your customer support about the issue and suggested that there were several news articles referring to the same issue and Samsung was replacing displays for the same with a end period of 30th April. The reply to my email is attached herein. I did visit your official service centre and was told that indeed there was an offer but it ended as mentioned on 30th april. Now should i consider myself as a disowned samsung user? who got this issue without any damage to the device after an update post the 30th April 2024 date?
The new screen replacement cost as suggested by the samsung official service center will rand within Rs. 10,000 to 12,000/- This is not a small amount considering the phone was not damaged and an update caused the same. Below are some images indicating the issue and update after which the issue came.
Update information:
One UI Version: 6.1
Android Version: 14
Version: G991BXXSBGXDH / G991B0XMBGXDH / G991BXXSBGXDH
Size: 207.65 MB
Security patch level: 1 May 2024
