S21 Green Line Issue after Update on 1st May 2023

[UndeadForce]

Dear Team,

I own an S21 - 256 GB purchased on 26 Jan 2021. On 1st May 2024 (2 days back) there was an update shown on my device which was then downloaded and installed, after the phone rebooted, when i opened up whatsapp a slight green line appeared for a second and then disappeared, then after maybe 5 mins the green line became prominent and permanent. My phone has absolute no sign of damage externally and has never been opened or repaired, you may consider it as mint condition. I wrote to your customer support about the issue and suggested that there were several news articles referring to the same issue and Samsung was replacing displays for the same with a end period of 30th April. The reply to my email is attached herein. I did visit your official service centre and was told that indeed there was an offer but it ended as mentioned on 30th april. Now should i consider myself as a disowned samsung user? who got this issue without any damage to the device after an update post the 30th April 2024 date?

The new screen replacement cost as suggested by the samsung official service center will rand within Rs. 10,000 to 12,000/- This is not a small amount considering the phone was not damaged and an update caused the same.  Below are some images indicating the issue and update after which the issue came.

Update information:
One UI Version: 6.1
Android Version: 14
Version: G991BXXSBGXDH / G991B0XMBGXDH / G991BXXSBGXDH
Size: 207.65 MB
Security patch level: 1 May 2024

[Chintan1809]

Go to service center & ask for free replacement. If they deny go to consumer court.

[kidjoy29]

I also went to the service center with the same issue and they are telling me to get a new display costing Rs.24000 . How can I pay such an amount for a line on display that was caused by Samsung's update .
What I'm just saying is that we are basically disowned customers because a lot of Samsung phones have encountered the same problem after the update and we are not being prioritised

[abh_navk]

Same here s21 fe..

[VinodGowda]

My a73 5g also got 4 pink line issue when i update the software update

[abh_navk]

I think this type of service...nobody thinks about from samsung..

[_diya]

I have the same problem on my S21 FE, got white lines on may 1. I have filed a job sheet at service center but they told me to pay Rs.12100 for screen replacement. At first a single line was there but the number got increased over time. They have just abandoned the customers

[Umangmathur]

Hope samsung replies

[UndeadForce]

They did have the replacement window for this issue as discussed at their service center but the window closed off on 30th April 2024. My Concern is what about those devices who got this issue after 30th April? Shouldn't Samsung provide some kind of relief for them. The Service Center team is very clear on this matter i.e. until they get a go for free replacement they wont do it, till then its a paid replacement service available to all.

[UndeadForce]

Update: 04-06-2024

I received a call from Samsung Customer Support today and  have been informed that since my device is over 3 years old and their policy for the screen replacement was conveniently for only 3 year old devices hence I am only eligible for a paid screen replacement service.

My point to the executive was if the phone updates (security patches) are being provided until early 2025 and i got this issue during one such update i.e. after the 3 year period then why am i not eligible for this offer, considering samsung already knows about the issue?

"Technically if Samsung is providing any sort of updates to their device which is a cause for this issue, they should help assist their consumer resolving the same."

He patiently listened to me and understood my point, having said that he escalated this to the next level for resolution.

Hoping to receive a positive revert.