Dear Samsung Community,
Samsung galaxy S21FE after 1.9 Years
I purchased myS21 FE device in September 2022, and it was working fine until two months ago when the notoriousGreen Line issue began to appear, likely due to a software problem. Initially, the line was thin and faint, but it has since become thicker and brighter. Currently, there are three lines on my screen.
When the first line appeared, I contacted customer support, who advised me to reboot and update the device, assuring me that this would resolve the issue. However, we all know these basic troubleshooting steps won’t fix a problem of this nature. It felt like an attempt to dismiss the issue rather than address it.
I then visited a service center, where they acknowledged that the green lines are due to asoftware issue. However, they refused to provide a free display replacement because my device has a small scratch on the side metal frame. It’s clear that such minor cosmetic damage could not have caused these lines; they are the result of a software bug. These issues are common across various Android devices, regardless of any minor physical damage, and other companies have been offering free replacements in such cases.
Samsung needs to honor its customers and provide a proper solution to these kinds of issues. As more and more users report similar problems, trust in the brand is at risk.
Samsung promises 5 years of software support for its devices.But what is the significance of this support if the device can't even last for two years? There's a growing concern that Samsung could potentially harm devices through these faulty updates, which might not be properly tested and validated for long-term effects, thereby forcing users to buy new devices sooner than expected.
I was fully integrating into the Samsung Galaxy ecosystem and recently purchased a Galaxy Watch. However, it seems like my mobile device might become unusable in a few weeks. As a loyal customer who has always recommended Samsung devices to friends and family, this is disappointing.
Moreover, when I inquired about exchanging my device at other online and offline stores, they refused due to the display line issue. This means that not only are these devices prone to failure, but they also lose their value quickly, leaving customers with no recourse.
I wanted to share this experience to inform others that these issues may not be easily resolvable and could lead to a loss of the hard-earned money spent on Samsung devices.
1st line appeared on the side near to buttons.
