S21 FE Green line issue after update.

[dee_kv]

Few days back I encountered a slight greenish white line on the right side of the screen of my S21 FE. It was barely visible and later after the recent update the line appeared bright and clear and wouldn't go after I restarted the phone. I looked up on the internet about the issue and found that many S21 FE users had the same issue.

I tried contacting the service centre and they were not ready to help as my device was out of service period. I carry my phone very carefully and have never dropped or made a scratch on the phone. Despite being an issue after the update how can they ask the users to spend 15k on screen replacement. 

I also went to Twitter and send out emails to top tier employees on Samsung leadership in India and received a call from a lady few days later. She said that the update is only for improving the performance of the device and if the issue has come after the update it must because the device is damaged. I have seen similar opinions on the internet communities also and if it's true i wonder how come Samsung sell flagship mobiles for 40k that's susceptible to firmware damage just few months after the warranty period.

 Despite the acknowledgement from Samsung about the issue they never mentioned screen replacement for S21 FE variant and that is just heartbreaking for any mobile owner. 

I am a proud Samsung user and believe necessary actions will be taken to address this issue.

[alliusceaser]

Hello, samsung same like others i had also updated the latest version 6.1 ui that causes me big loss. My S21 FE got green line after the update, I carried my phone very carefully till never it has made an scratch aur dent. I visited to service centre but they aren't replacing my display and asking to spend almost 15k for screen replacement.

Am writing this with many hopes pls @samsungindia help me with this issue and take necessary actions... 🙏🏻🙏🏻😭

[Nisarki]

Hello, samsung same like others i had also updated the latest version 6.1 ui that causes me big loss. My S21 FE got green line after the update, I carried my phone very carefully till never it has made an scratch aur dent. I visited to service centre but they aren't replacing my display and asking to spend almost 15k for screen replacement.

Am writing this with many hopes pls @samsungindia help me with this issue and take necessary actions... 🙏🏻 🙏🏻 😭

[dee_kv]

Update: Got my screen replaced by Samsung, only had to pay freight and service charges.

[ankit717]

What procedure did u follow dee_kv

[dee_kv]

Called the customer care and told the issue, then took to the service centre. Had to do these several times but got it fixed with just the labour charges.

[Sibupri]

My samsung s21 fe 5g affected by the issue of white line on screen , today . 2 days ago I had done the software update & that resulting a severe loss for me . @samaungindia help me with a free replacement of screen

[mohanch8]

Samsung s21 got green line after update