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2 weeks ago in
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2 weeks ago in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you kindly visit the service centre and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.
You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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2 weeks ago in
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yesterday in
Galaxy SI am writing to raise a complaint regarding my Samsung Galaxy S21 FE (Model: SM-G990E), which is currently facing two major issues:
1. Display White Line Issue
After a recent software update (Firmware:G990EXXSEGYE1) waiting for install (Firmware: G990E0DMFGYF1), a white vertical line suddenly appeared on the display.
This line is always visible — even in Safe Mode and after a reboot. I confirmed it's not a software glitch, as the line does not appear in screenshots.
I believe this may be due to a display hardware issue, which has coincidentally appeared after the latest firmware update.
2. Back Panel Loosening
Additionally, the back door of the phone became loose on its own. Due to urgency and safety concerns, I had to temporarily fix it using glue for emergency use.
This should not happen on a premium Samsung device, and I request your support in getting this inspected and resolved at an authorized service center.
Device Details:
Model: Samsung Galaxy S21 FE (SM-G990E)
Firmware Version: UPDATED G990EXXSEGYE1
Issue Observed Since: [13/06/2025]
Location: Coimbatore, Tamil Nadu
Request:
Kindly register my complaint and provide a resolution, either out of warranty (if eligible) or with an affordable solution. Please advise me on the next steps for inspection and repair.
I have been a loyal Samsung user and expect a reliable solution for what appears to be a growing issue among S21 FE users.
Looking forward to your response
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yesterday in
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yesterday in
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yesterday in
Galaxy SAnd that is why it should not be updated,
And next time only OnePlus 🔥🔥🔥

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