S21 FE 5G network issue in Sim slot 1

[Nitin7274]

My S21 FE receiving 5g network in sim slot 2 only. Sim slot 1 receiving 4G only even when network mode is selected as 5G.

[bheemakarthik]

Y becoz it's not dual 5g supported mobile... even every 5g phone supported only single slot ....u can choose sim1 or sim2 but both r not work 5g supported simultaneously

[Nitin7274]

I know that, but when i select slot 1 it does not receive 5g but when i select slot 2 only then it receives 5G

[bheemakarthik]

Then Check sim card , 5g activated or not on that sim ..🤔🤔

[Nitin7274]

Same sim slot 2 me 5G receive kr rhi n wahi sim sim slot 1 me only 4G

[okiedokie1]

I have the exact same issue, did you get any resolutions?

[Members_8COMrun]

Dual 5G not available same time its OK. But only 5G in sim 2. I use single sim. Insert sim first only. No 5G.

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

Kindly restart your smartphone once and also re-insert your SIM card.
Check device network in an open area: Kindly check your device in a different location/network coverage area.

Check device network mode settings
Please follow the below steps.
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.
Note: We recommend setting device network mode as LTE/3G/2G (auto connect) mode.

Kindly do check the same SIM card in another phone or another SIM card on the same phone to verify the issue.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Members_8COMrun]

Mysamsung phone also same issue.

[okiedokie1]

I have the exact same issue, since day 1, bought in August 2023. @Nitin7274 did you get any resolution from Samsung?