Dear Samsung Community, I'm writing with a sense of urgency and frustration as my Samsung Galaxy S21 FE 5G, just five months out of warranty, has developed a troubling white line on the screen without any physical damage. It's crucial to highlight that this issue emerged while I was using the phone under normal conditions, casting doubt on the device's durability. What adds to the distress is that most of my other devices are Samsung, and I bought this phone out of trust in the brand. However, the response from Samsung customer care, with a requirement for me to pay for a replacement, has been disheartening. This unexpected and seemingly spontaneous problem raises serious questions about the reliability of Samsung devices and the support provided post-warranty. As a dedicated Samsung user, I feel I'm losing trust in the brand due to this ordeal. I'm reaching out to the community for advice and support, hoping to find others who may have encountered a similar situation or have suggestions for resolution. Additionally, I urge Samsung to reconsider its stance on post-warranty cases, as a premium device should not encounter critical issues shortly after the warranty period, especially when they manifest during regular usage. Your insights and assistance are greatly appreciated. Thank you.
