S21 - 5G not working.

[Suvadeep1982]

S21 5G. Android 13 - October patch.

I have dual SIM setup. Both the numbers have been upgraded to 5G by the service provider. But my device won't catch 5G network. Tried using single SIM (thinking that dual SIM compatibility issue) but no 5G network. The area where I am currently located has proper 5G coverage.

I also have A52S 5G and updated to Android 13 with November patch and it works perfectly and has full 5G network.

Both the devices are located at the same place.

Don't know why S21 is unable to detect 5G network with any of the SIM?

Network settings are all up to date.

Anyone facing this?

Thanks.

[Jayuraa]

Which service provider?

[Suvadeep1982]

Thanks for your response but didn't work.

[RanjanCK]

Same issue 😪

[Suvadeep1982]

Problem solved after factory reset.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support