Original topic:

S20 plus Display Green line solved!

(Topic created on: 05-05-2022 01:19 AM)
1203 Views
GeoCherian
Active Level 1
Options
Galaxy S
Like many S20 plus users, got a permanent, fine vertical green line near front camera after updating to the official one ui 4.1 update. Since last 3 4 days, i couldn't find the line and i can confirm its magically gone!! I changed nothing in settings,yet its gone! Now, recieved an April security patch update which i have postponed.
S20 plus users please share your current situation on this issue.
Thank You.
Update: After almost 2 weeks, the display issue returned exactly as before,with a change in colour from Green to Pink.

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GeoCherian
Active Level 1
Galaxy S
Just clearing the haze. No worries.
And i haven't done the april security update yet.
Galaxy S

A similar thing happened to me but it'll come back in no time...

NashX
Active Level 4
Galaxy S
I just got the green line today on my galaxy s20+, i had updated my phone to april security patch just 3-4 days ago, and i just woke up today and found my phone having this issue.
Samsung is scamming us all and making a fool out of us. It's high time that we realise that samsung thugs people of their money for their overpriced **bleep** phones which does not last more than 2 years (saying this from experience i had with galaxy s6 edge, galaxy s8, galaxy note 8).
I have been using samsung flagships since Galaxy note 3 and has faced alot of issues in many models. But this is it. I will be moving to Apple. Goodbye Samsung, you Turd-Quality phone maker.
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NashX
Active Level 4
Galaxy S
Yesterday I called Samsung service center and they told me that this is not a common issue in s20 plus and it is a very specific issue and it happened to me randomly and they have no complaints whatsoever of other people facing the same issue so I think we should all make something like a group or a WhatsApp group to fight to them and we should send them email with everyone signing in it so that Samsung can finally understand that we all are having the same problem.
NashX
Active Level 4
Galaxy S
Went to service centre, they told me that they can't do anything and I need to mail it to support.india@samsung.com , so let's send a mail with everyone undersigned.
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Pratheep007
Active Level 9
Galaxy S
Am a fan of note 20 ultra and an amazed customer till date. However, since last week am totally frustrated and depressed by samsung customer care and the way they handle customers requests. Don't be over exited about the screen of Samsung phones guys.
U r up for a surprise anytime. Am a frustrated samsung customer. This is about a Samsung display failure scam due to software update or normal failure after 1.5 years of usage. Sudden green line appears out of nowhere. Service centre agrees that many mobiles are suffering this issue due to software update and they are ready to replace screen for free if head office VOC team agrees. But, VOC TEAM rejected my case saying that it was due to impact damage. This is completely absurd. Because the service centre has sent a report of my mobile (sought by HO team) where in they have clearly mentioned the issue as TECHNICAL ISSUE. But HO team falsely closing cases individually even though I have submitted screenshots of similar problems from Samsung members forum. Another interesting event. As soon as I told customer care executive that my display has a green line, he did not ask me if I dropped my mobile. Rather, he asked me an interesting question. DID YOU UPDATE YOUR MOBILE TO LATEST SOFTWARE PROVIDED BY SAMSUNG? Strange right? U say that ur display failed and he asks about software update. Yet Samsung pretends individually that it is unaware of this global display quality issue. Shame on you Samsung. I feel this is huge scam. There are various news articles on the internet regarding this. Samsung members forum is filled with this issue. Yet Samsung pretends and rejects all claims of customers. Also, EMAIL TO CEO option is also a gimmick. They never call back how much ever times u send mail. And if u request them via calls also, they deny access to CEO team.
Pratheep007
Active Level 9
Galaxy S
Of course Samsung is already aware of the issue. When I explained the service centre guy that the green line came out of nowhere, he understood my genuinity and asked me to speak to customer care. The moment i told CC guy that my mobile got a green line suddenly, he did not ask me if i dropped my mobile. He asked me if did my latest software update. Also, when my case was escalated to 1st level supervisor, he bluntly said cant do anything since it is out of warranty. However, after seeing so many similar cases is this forum, i spoke to him again in the same day evening. 1st thing he asked was "why didn't you say in the morning itself that you did software update?". Also I had shared screenshots of all such cases and various news articles speaking about this issue. They don't heed a bit.
Guys, Its obvious that they know but they are really adamant and use only 2 phrases. Out of warranty and impact damage (even though you don't have a single scratch on your phone and even after service centre report says TECHNICAL ISSUE)
Pratheep007
Active Level 9
Galaxy S
Of course Samsung is already aware of the issue. When I explained the service centre guy that the green line came out of nowhere, he understood my genuinity and asked me to speak to customer care. The moment i told CC guy that my mobile got a green line suddenly, he did not ask me if i dropped my mobile. He asked me if did my latest software update. Also, when my case was escalated to 1st level supervisor, he bluntly said cant do anything since it is out of warranty. However, after seeing so many similar cases is this forum, i spoke to him again in the same day evening. 1st thing he asked was "why didn't you say in the morning itself that you did software update?". Also I had shared screenshots of all such cases and various news articles speaking about this issue. They don't heed a bit.
Guys, Its obvious that they know but they are really adamant and use only 2 phrases. Out of warranty and impact damage (even though you don't have a single scratch on your phone and even after service centre report says TECHNICAL ISSUE)
Pratheep007
Active Level 9
Galaxy S
Guys please check out this video by Ash from C4ETECH. I had requested him and other youtubers to speak about this issue. Thanks to him. He obliged the request of me and many others who tagged him in this issue. https://www.youtube.com/watch?v=fRgLM1j6ETg
Try tagging this issue and the above video with maximum number of your favorite youtubers in Twitter Facebook and all available forums and request them to speak up. I have already sent to all famous tech youtubers. The more the issue is spoken about, the more likely will Samsung takes the issue seriously.
Caution: Don't fall prey to youtube comments giveaway spam. I escaped narrowly.
Pratheep007
Active Level 9
Galaxy S
Check out the topic titled " Reasons why I will never buy a Samsung product ever again". Victims like you and me have been discussing this issue.