Original topic:

S20 Ultra screen trouble

(Topic created on: 02-03-2022 09:39 AM)
2334 Views
Lushmita
Beginner Level 2
Options
Galaxy S
With just 1year & 4 months of use, I seemed to face the first instance with Samsung Galaxy S20 Ultra. Post 1 week of upgrading to Android 12, the screen suddenly started flickering at first. Gradually, it went off, turned white, green and totally impossible to even identify anything being displayed. Somehow turning off helped initially & screen was retained to normal. However, next day same set of issues repeated for a longer duration. Reset does not  work at all ,rather heating issues occurred after resetting twice. Screen turned unresponsive, randomly switching between home & menu screen .Tried logging into safe mode, that failed too. Ultimately the phone became useless to use & took to service center. They denied the impact of Android 12 Upgrade. Rather claimed that phone's screen got internally damaged, with some liquid getting spilled over , cause of which the different colors appeared and flickered. Neither I dropped my phone even once nor was it hit . And with proper screen guard ,the phone is legitly secured !
The screen replacement costed me around ₹17000.
My entire family uses Samsung high end phones ( Galaxy & Note).
And no wonder, after me they too experienced the same screen trouble. Very bad & unfortunate experience with Samsung. Cause the root cause of the issue is yet to be determined and Samsung being such a renowned and trusted brand has not been able to provide any long term resolution either. 


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22 Comments
gAni58
Active Level 3
Galaxy S
Had same issue with my note too and it costed me 21k .
WalkieTechie
Expert Level 4
Galaxy S
The service center will try their best to deny such claims for their own profit and they don't care about the brand image. You have to contact Samsung directly to get just claims, like tweeting about this, calling their customer care or sending them an email.
Galaxy S
Yeah in this situation they are like Samsung is not responsible for this😂.
WalkieTechie
Expert Level 4
Galaxy S
Haan as if we have some super powers to turn screen to green on our own without doing anything 😅
Galaxy S
😆
You're right bro.
Sid_Karna
Expert Level 5
Galaxy S
This is unfortunate and you should take all possible actions like going to consumer forum etc.
Galaxy S
You know bro
Recently I changed my back panel cause it was my fault that it got separated from main body😂.
Lucky me they did fix my device in just 2 hour. Never ever expected that quick.
Sid_Karna
Expert Level 5
Galaxy S
S20fe? How did it get seperated bro? I thought plastic back will be more durable.
Galaxy S
Yes it's durable, no crack.
It was me always stripping the back panel 😂. And it leads to loose back panel.