Original topic:

S20 FE 5G, Slow internet.

(Topic created on: 05-18-2023 04:32 PM)
3100 Views
Vinayak_
Beginner Level 2
Options
Galaxy S
Hi S20 FE 5G users,
I am facing slow internet issue with my S20 FE 5G with all sim networks, the sim works faster with other brand phones.
Does anyone facing the same issue.
Samsung care help it out.
6 Comments
cs_member10
Expert Level 5
Galaxy S

Dear Samsung Customer,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

1. Enable Mobile data:
Navigate to apps screen>Settings>Connections> SIM card manager> Mobile data>Select the preferred SIM card from the drop-down.
Note: Preferred SIM should be inserted in SIM slot 1
Please follow the steps to enable data roaming (while in roaming). Navigate to apps screen>Settings>Connections>Tap on Mobile Networks>Enable Data roaming.

2. If the issue has not been resolved then check network mode. Select the network mode e.g LTE/3G/2G (auto connect).

3. Check mobile data limit:
1. Go to “Settings > Connections > Data Usage > Mobile data usage” (depending on your device)
2. You’ll see a graph showing your data usage along with a whole bunch of settings.
3. Alternatively, you can turn off all data limits by unchecking the “Limit mobile data usage” box.

4. Reset and set new APN:
Apps screen>Settings>Connections>Mobile network>Access Point Name>tap on menu (three dots) then Reset to defaults> Reset.
How to set new APN: Apps screen>Settings>Connections>Mobile network>Access Point Name>ADD>Name>Enter the Name>OK>APN>Enter the APN>Tap on OK>Menu>Save.

5. Reset network settings:
Go to Settings>General management>Reset>Reset network settings>Reset settings>Unlock your screen (If you have previously set)>Tap on Reset.

6. Delete VPN Profile:
Please follow the below-given steps to delete the VPN profile. Path: Settings > Connections > VPN > Delete VPN Profile if available. (You will see a key icon in the notification panel if VPN is activated).

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.

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Vinayak_
Beginner Level 2
Galaxy S
Tried it, But no improvement in the net speed. It is same as before.
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Members_4Z42dXd
Beginner Level 2
Galaxy S

In my case , wifi was slow to load the app ( for most of the apps , not in mobile browser). Based on some suggestion i found somewhere, disabled "google wifi provisioner app". Restarted phone and things seem normal now.

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Rohitvkkk
Beginner Level 2
Galaxy S
Hi Samsung users,
Facing issue with wifi connectivity with frequent no internet connection message on router, whereas other devices are well connected and performing ok. Please check if all others facing the same issue
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ssoks
Beginner Level 2
Galaxy S
Iam facing slow internet issue with SAMSUNG S20 FE 5G with all sim networks the sim works faster with other brands phones
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