Original topic:

S10 Android 12 update issue

(Topic created on: 01-14-2022 12:43 PM)
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Siidiyer
Active Level 1
Options
Galaxy S
After the Android update I have see volume issue and English movies videos doesn't work and only able to hear audio, I have chcked this issue is with all the apps like Hotstar, Amazon Prime, Netflix. At the same time other language movies are working fine. 
1 Comment
cs-member13
Expert Level 4
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Check app cache: Clear cache memory of a particular application: Setting >Apps >Now pick the app. For example 'Samsung Internet' >Storage >Clear Cache.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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