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04-15-2024 03:32 PM in
Galaxy SSolved! Go to Solution.
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04-16-2024 07:09 AM in
Galaxy S
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04-16-2024 09:10 AM in
Galaxy SDear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Disable the data saver:
Path: Settings > Connections >Data usage > Data saver > Disable data saver (if enabled).
Reset network settings:
Path: Settings > General Management > Reset > Reset network settings.
Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.
You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...
In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support
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04-16-2024 11:01 AM in
Galaxy S