Resolved! Solved

Original topic:

Rwgarding facing problem in AUTO HOTSPOT feature

(Topic created on: 04-15-2024 03:32 PM)
878 Views
DrAtharvaSharma
Active Level 4
Options
Galaxy S
After the Update of my New UI 6.1 my Tab cannot search for auto hotspot. My Auto Hotspot feature in mobile turns off automatically as soon as I turn on my wifi in Tab.
It repeatedly turns off on trying it to turn on.It remained ON(when I leave it ON) untill Wifi of my Tab is turned On. There is no error message shown on my tab or mobile.
Using Tab S7 FE and S23 FE

2 Solutions


Accepted Solutions
Solution
_Jatin_
Active Level 8
Galaxy S
Samsung acknowledged this problem and said it will be fixed in next update

View solution in context

Solution
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.

View solution in context

12 Comments
Solution
_Jatin_
Active Level 8
Galaxy S
Samsung acknowledged this problem and said it will be fixed in next update
Galaxy S
How did you Know, Sir!
0 Likes
_Jatin_
Active Level 8
Galaxy S
The first problem can be fixed in tablet wifi》intelligent wifi》auto hotspot and use what you like
0 Likes
Galaxy S
Sir I tried it
0 Likes
Solution
goodthings
Expert Level 5
Galaxy S
Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also,click on 3dots in my reply section and click on accept solution. Thanks.
Galaxy S
How do I Send Log Files
goodthings
Expert Level 5
Galaxy S
It's automatically send by system after send error report immediately. But don't close Samsung Members App during this process till complete. Thanks.
0 Likes
cs_member10
Moderator
Moderator
Options
Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Disable the data saver:
Path: Settings > Connections >Data usage > Data saver > Disable data saver (if enabled).

Reset network settings:
Path: Settings > General Management > Reset > Reset network settings.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

0 Likes
Galaxy S
I have done these troubleshooting steps already and sent log files
0 Likes