Original topic:

Routines stopped automatically working after August update.

(Topic created on: 08-27-2022 06:40 PM)
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vip_ulk
Active Level 3
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Galaxy S
I have noticed that after the August update bixby routines/routines+ routines automatically stop working/running post a system update and you have to manually get inside the app and edit and save all the routines again in order for them to start working. Anybody else noticed this issue on their galaxy s22 device? I'm using a S22+ with latest security patch.
7 Comments
Galaxy S
Try clearing cache/data once....
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Galaxy S
Please check for any updates for the routines/ routines+ app
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vip_ulk
Active Level 3
Galaxy S
Yeah it's on the latest version. Checked in both google and galaxy store. This only happens after a system update then once you edit and save the routines they work normally.
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Galaxy S
Is that's a beta update


If not then as you say after just a edit its working again,
Then kindly share the logs to the team by the help section > error reports of the members app
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vip_ulk
Active Level 3
Galaxy S
No beta. It's on the stable release channel.
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Galaxy S
Ok
Still share this issue with the logs to team on the mentioned section in my previous reply
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cs_member8
Moderator
Moderator
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Galaxy S

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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