Responsibility Clarification Regarding Device Issues After Update– Samsung

[PatelMohammedFaruk]

Dear Samsung Support Team,

I am writing to report an issue I have been facing with my Samsung Galaxy S22 Plus (IMEI: ) after installing the official One UI 7 software update (approximately 4.5 GB) about 15 days ago.

After the update, my phone started hanging frequently and began restarting on its own. On 20th June 2025, I visited the Authorized Samsung Service Center – Shree Ram Krishna Enterprises. I was charged ₹236, and the software update was reinstalled. However, the issue still persists.

When I revisited the service center, I was informed that the device would need to be opened for further inspection. I would like to mention that my phone is no longer under warranty, but the issue only began after the official update provided by Samsung.

Therefore, I would like to know:

Who will be held responsible if any internal damage occurs while opening the phone?

Who is accountable for resolving the issue, considering it was caused by an official software update and not due to any physical or accidental damage?

Despite the phone being out of warranty, I believe Samsung should take responsibility for problems that arise from its own updates.

I request a clear explanation and a prompt resolution in this matter.

Best regards,

After my this mail they response me

Dear Mr. Patel,

Greetings from Samsung Customer Support!

My sincere apologies for the inconvenience caused.

I understand that you are upset regarding the issue but please be informed that the device which is out of warranty is repaired on a chargeable basis. However, this service is free of cost within the warranty period and Samsung ensures the equated performance of your product. As your product is out of warranty. Therefore, I request you to visit the service center and get the device repaired by allowing us to repair your unit on a chargeable basis. We respect your expectations but we can proceed only as per Samsung policy. 

Thank you for writing to Samsung. We are delighted to assist you.

Warm Regards,

Monika

Happy to help || 24X7||

Samsung Customer Support 

I'm not satisfied this answer. What's your thoughts on this? Samsung should take responsibility for problems.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We have highlighted your concern to the dedicated team for further discussion on the case. They will contact you as soon as possible. You are our valued customer and we appreciate your patience in this regard. We assure to provide you with the resolution as per the Samsung guidelines.

Warm Regards,
Samsung Customer Support

[vineetbaisla23]

I am also facing this issue and same happened with my galaxy s20 fe from day after day i also reinstalled the software but problem persists sith pop up like system ui not responding process is not responding
Service care executive took the photos of the problem and give my phone back and told me to wait and will provide solution after discussing with their seniors as it has not any hatdware issue it is a software issue i will let you know once he contactedme