Original topic:

Regarding mic issues

(Topic created on: 12-15-2023 08:40 PM)
357 Views
Abhishek0901
Active Level 1
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Galaxy S
Does any one facing mic issues in s22 plus. Since 1 week iam facing . Speaker is working well but when I talk to others in call they are complaining that voice is coming in low and high modes . Sometimes voice is also not getting clarity. 

Does any one facing with this issue ?
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7 Comments
DevParjapat
Active Level 4
Galaxy S
In my s21 fe(exynos) I am also facing same issue after November security update
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Abhishek0901
Active Level 1
Galaxy S
Does your issue got resolved?
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DevParjapat
Active Level 4
Galaxy S
No its not
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Abhishek0901
Active Level 1
Galaxy S
Didn't you went for service center .?
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DevParjapat
Active Level 4
Galaxy S
No
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Abhishek0901
Active Level 1
Galaxy S
Iam facing issue after android 14 update
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cs_member10
Moderator
Moderator
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Galaxy S

Dear Samsung member,

Greetings from Samsung customer support.

Please follow the easy troubleshooting steps which might help to solve the issue.

1. Disconnect anything plugged into the headphone jack like a selfie stick, headphones, Bluetooth, etc.
2. Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device. (If any)

Restart the device & Record your voice to verify

How to restart the device
Please follow the below steps
Note: If you use the security feature, the phone will require your backup password to unlock after rebooting.
Step1: Press & hold the power key.
Step2: Tap on Restart.
Step3: Tap again to Restart your phone.

Record your voice by using "Voice recorder" and play the recorded audio
Please follow the below steps
Navigate to apps screen and tap on Samsung folder.
Tap on Voice Recorder.
Tap on recording to record your voice then tap on Stop to save the recording.
Tap on Save.
Select and tap on recently recorded audio to hear the audio quality.
Note: If the recorded audio quality is good, then your microphone is working fine.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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