Recently, I purchased a Samsung S24 device from an authorized Samsung store, but unfortunately, I have encountered several technical issues within a short span of time. These issues include overheating, network connectivity problems, and a significantly faster battery drain compared to other smartphones, even non-flagship models.
In light of these persistent problems, I kindly request either a refund for the S24 or a replacement with an alternative device model, such as the S23 Ultra or the global variant of the S24. I would appreciate your guidance on the necessary steps and procedures to resolve this matter promptly..
Hey, I'd rather have a refurbished product than a repair, even though my device is brand new and has a big problem. Have you done this before? If so, can you explain how the replacement process works?
As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).
