• The Samsung Galaxy S24 Ultra's dynamic refresh rate can save battery but may get stuck at 24Hz. 📱
• To fix this, check for software updates, restart the device, verify display settings, adjust battery optimization, reset display settings, boot in Safe Mode, clear the cache partition, or perform a factory reset. 🔧
• If the issue persists, contact Samsung support or visit a service center. 📞
Here are some steps to troubleshoot and potentially resolve this issue:
- Adaptive Refresh R+C21:C22ate: Ensure that the adaptive refresh rate feature is enabled.
- Check Power Saving Mode, If power saving mode is enabled, it might limit the refresh rate to save battery. Disable power saving mode.
-Update Your Software: Ensure your device is running the latest software.
- Check for Third-Party App Interference.
- Safe Mode: Boot your device in Safe Mode to see if a third-party app is causing the issue. To enter Safe Mode: Press and hold the Power button until the power off prompt appears. Tap and hold the Power off icon until the Safe Mode option appears. Tap Safe Mode. - In Safe Mode, only pre-installed apps will run. Check if the refresh rate problem persists. If not, an app you installed might be causing the issue.
- Reset All Settings: This will reset your device settings to default without deleting any data. Go to Settings> General management > Reset > reset settings.
If the problem persists, please send us an Error Report by following the steps below.
Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible.
To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.
