Original topic:

Rattling noise

(Topic created on: 3 weeks ago)
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Norgen
Beginner Level 2
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Galaxy S
I had a rattling noise coming out from camera while making a video, I submitted my S24 ultra to a service centre to fix it..however they claim that the noise is gone but it still there when I shoot video...I really don't want to go to service centre again just for the same ..I am really disappointed with my device as it's a brand new just two weeks ..was not expecting this with such a new product 
Please I request to fix it ASAP ...


2 Comments
calaway
Active Level 8
Galaxy S
May be there is a rattle snake inside 🤔
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Samsung_specialist
Community Manager
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Galaxy S

I'm sorry to hear about the issue with your Galaxy S24 Ultra. Here are a few steps you can take to try to resolve the rattling noise when recording videos:

1. Check for Software Updates

2. Restart Your Device

3. Clear Camera Cache
Clearing the cache for the camera app can sometimes fix issues:
- Go to Settings > Apps > Camera > Storage > Clear cache.

4. Test in Safe Mode
Running your device in Safe Mode can help determine if a third-party app is causing the problem:
- Press and hold the Power button until the power menu appears.
- Press and hold the Power off option until Safe mode appears.
- Tap Safe mode and your device will restart in Safe Mode.
- Test the camera in Safe Mode. If the noise is gone, a third-party app may be the culprit.

5. Check for External Factors
Ensure there are no external factors causing the noise, such as:
- Loose accessories (like phone cases).
- Environmental noise being picked up by the microphone.

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