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05-30-2024 03:47 PM in
Galaxy S- Mark as New
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06-01-2024 09:07 AM in
Galaxy S- Mark as New
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06-05-2024 11:12 AM in
Galaxy SI'm sorry to hear about the issue with your Galaxy S24 Ultra. Here are a few steps you can take to try to resolve the rattling noise when recording videos:
1. Check for Software Updates
2. Restart Your Device
3. Clear Camera Cache
Clearing the cache for the camera app can sometimes fix issues:
- Go to Settings > Apps > Camera > Storage > Clear cache.
4. Test in Safe Mode
Running your device in Safe Mode can help determine if a third-party app is causing the problem:
- Press and hold the Power button until the power menu appears.
- Press and hold the Power off option until Safe mode appears.
- Tap Safe mode and your device will restart in Safe Mode.
- Test the camera in Safe Mode. If the noise is gone, a third-party app may be the culprit.
5. Check for External Factors
Ensure there are no external factors causing the noise, such as:
- Loose accessories (like phone cases).
- Environmental noise being picked up by the microphone.