Original topic:

S22 Ultra rattling noise after a recent update

(Topic created on: 09-08-2022 01:25 PM)
aghajam
Beginner Level 3
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Galaxy S
Recently I've noticed a noise when tilting my phone back and forth. It feels like there is something loose inside. I've read that this is common for the OIS but I never experienced this in the past and I assume it is due to the recent update. Noise is loud and noticeable, can also feel the part moving inside physically.

Noise is not present when the camera is activated with 1x to 9x zoom and comes back past 10x zoom. 

Could it be due to an internal damage or it is software related? This is pretty new as I would have noticed it when picking up the phone few months back. 
3 Comments
Samsung_specialist
Community Manager
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Galaxy S

Hi,

For assistance, please visit one of our authorized Service Centers to check it for you. You may refer to the link it will guide you to the nearest service center to your location https://www.samsung.com/ae/support/service-center/

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gogetterVJ
Beginner Level 2
Galaxy S
I have an S21 Ultra and this is an issue that is always there from day one due to OIS. But even I didn't notice it in the beginning because we don't normally shake the phone and expect a noise. I knew this happens only when I noticed someone explain this on a S21 Ultra review video. It it normal. My advice : check a new S22 ultra in a shop. Shake it. If the sound you hear is the same as your phone, you can rule out any damage. If not, then your device has a problem. Hope it helps.
Galaxy S
Hi there, As long as the performance of the camera is not affected, you don't need to worry about this.
Every camera with autofocus and OIS has a freely movable lens. And it is the camera lens which creates rattling noise once shaken. Almost every smartphone with OIS and autofocus will make this noise while the camera is not in use.
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