Quality decrease

[AmalR]

I use a Galaxy S21 FE, but when I try to post pictures on Instagram, the quality decreases. Did anyone face this issue?

[SumitKumarRawal]

Sharing photos on social media apps compresses the image file which ultimately leads to total degradation of quality and it is absolutely normal.

[AmalR]

Ya but in android it's even bad

[Kuldeep_Raval]

Never get hope of quality in FE phones. Buy original flsgahip S series not FE

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We understand your concerns about image quality on social media apps. Sharing photos can often lead to compression, which degrades the overall quality. This is a normal process that happens across various platforms.

If you encounter any issues with your camera's quality, we recommend following the steps below to enhance your experience.

● Use a microfiber cloth or a cleaning wipe to clean the camera lens.

● Reset the camera settings: Tap on Camera>Settings>Reset settings>Reset.

● Clear camera application data: Apps>Camera>Storage>Clear Data

● Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps:

1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.

Warm Regards,
Samsung Customer Support